Memorandum of Agreement

Beneficiary and Family Centered Care-Quality Improvement Organizations (BFCC-QIOs) review medical services provided to Medicare beneficiaries, including hospital discharge appeals, termination of services appeals, and quality of care complaints. BFCC-QIOs communicate with healthcare providers to provide information about their medical review activity.

Under federal law, you must have a Memorandum of Agreement (MOA) with your state’s BFCC-QIO to receive information about medical review activity at your facility. MOAs outline the BFCC-QIO and provider responsibilities during the review process.

You can identify your state’s BFCC-QIO using our interactive map or by referencing the BFCC-QIO listing below.

You can download your BFCC-QIO's MOA below.

BFCC-QIO Contact Information by Region or State

Northeast and Caribbean: Connecticut, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Puerto Rico, Rhode Island, Virgin Islands, Vermont

Download Livanta’s MOA Form

Mid-Atlantic and Southeast: Delaware, District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia

Download KEPRO’s MOA Form

Mountain, North Central, and South: Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, Wyoming

Download KEPRO’s MOA Form

Midwest: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin

Download KEPRO’s MOA Form

West: Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon, Washington

Download Livanta’s MOA Form

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