For Patients and Families

Improving the quality, safety, and value of the care you receive through the Medicare program is what the QIO Program is all about. QIOs provide resources to help you become more confident in making health care decisions and actively managing your health. Beneficiary and Family Centered Care-QIOs (BFCC-QIOs) are here to help when you have a complaint about the quality of care you have received, and when you need to appeal a health care provider’s decision to discontinue services or appeal your discharge from the hospital.

As a patient, you play an important role in improving health care for yourself and others. When you share your concerns with your QIO, you help us identify how the health care system can better meet the needs of other patients. Your experiences, both good and bad, give us the perspective to:

  • Identify opportunities for improvement
  • Develop solutions that address the real needs of patients
  • Inspire action by health professionals

It’s important to know how QIOs work with you, your family, and your health care team. Medicare has strict policies about our processes, designed to protect your privacy and give you objective information about the care you received. This website contains information and resources to empower you in your health care quality improvement decisions.

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Doctor, Nurse, Elderly Couple